Return Policy

1. Overview

Trexalonkhor strives to provide a positive experience with every Alevatrix order. This Return Policy outlines your rights and the process for returning products in accordance with applicable US consumer protection laws.

2. Return Eligibility

You may request a return under the following conditions:

• The return request is submitted within 30 calendar days from the date of delivery.
• The product is unused and in its original, sealed packaging.
• You have proof of purchase (order confirmation or receipt).
• The return is for a product purchased directly from trexalonkhor.ddd.

We do not accept returns for:

• Products that have been opened, partially used, or with broken seals.
• Products purchased from third-party retailers.
• Products returned after the 30-day window without prior written authorization.

3. How to Initiate a Return

1. Contact our customer service team at mail-info@trexalonkhor.world or by phone at +12022990440 within the 30-day window.
2. Provide your full name, order confirmation number, and the reason for the return request.
3. Our team will review your request and respond within 3 business days.
4. If approved, you will receive a Return Authorization (RA) number and return shipping instructions.
5. Ship the product to our address using a trackable shipping method. You are responsible for return shipping costs unless the product was received damaged or incorrect.

4. Damaged or Incorrect Products

If you received a damaged, defective, or incorrect product, please contact us within 7 calendar days of delivery with photographic evidence. In verified cases, we will cover return shipping costs and provide a replacement or full refund at no additional charge to you.

5. Refund Process

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund:

• Approved refunds will be processed within 7 business days of receiving the return.
• Refunds are issued to the original payment method used at the time of purchase.
• Processing times may vary depending on your payment provider (typically 3–10 business days to appear on your statement).
• Original shipping costs are non-refundable unless the return was due to our error.

6. Non-Refundable Situations

No refund will be issued in the following circumstances:

• The 30-day return period has passed.
• The product has been opened or used.
• The product was damaged due to improper storage or handling by the customer.
• A Return Authorization number was not obtained before shipping the return.

7. Consumer Rights

This Return Policy does not affect any statutory rights you may have under applicable US federal or state consumer protection laws, including but not limited to the Federal Trade Commission (FTC) regulations regarding fair consumer practices. If you believe your statutory rights have been violated, you may contact the FTC or your state's consumer protection office.

8. Contact for Returns